Start with the operating model, not a price table. Choose how much of the customer relationship, billing, DNS work and day-to-day service your team wants to own. Commercial terms are discussed privately after a fit review.
Talk through the options · Apply for guided onboarding
Comparison table
| Referral | Reseller | Self-service | |
|---|---|---|---|
| Best fit | Teams that want to introduce an opportunity without delivering the service | Providers that want to own the customer and billing relationship | Technically confident providers that want to operate more of the workflow |
| Customer relationship | Vigil/TVIG takes over after an agreed handoff | Partner retains the relationship | Partner retains the relationship |
| Technical responsibility | Primarily Vigil/TVIG | Shared according to onboarding scope | Primarily partner, with platform and agreed support |
| DNS and remediation work | Agreed during qualification | Shared with the partner/customer DNS owner | Partner-led |
| Commercial terms | Private discussion | Private discussion | Private discussion |
Referral
Use the referral path when your team identifies a need but does not want delivery responsibility. Make a qualified introduction with permission, and Vigil/TVIG handles the next conversation. No public commission or payment terms are promised on this page.
Reseller
Use the reseller path when your business wants to retain the customer and billing relationship while working with Vigil on the managed-DMARC delivery process. Responsibilities are confirmed during onboarding before any customer commitment is made.
Self-service
Use the self-service path when your team is comfortable with DNS, email-authentication concepts, customer communication and exception handling. The partner takes more direct operational responsibility; exact access, support and commercial terms are agreed privately.
A practical way to choose
- Choose Referral if you want a clean introduction and handoff.
- Choose Reseller if you want to own the customer relationship with shared delivery.
- Choose Self-service if your team wants more direct technical control.
- Choose Unsure on the application if you want to decide after a first-domain review.
Managing delivery as a WISP? Read the WISP scope and workflow guide.
FAQ
Are prices published on the website?
No. Public pricing and partner economics are not part of this launch. Commercial terms are discussed directly after the delivery model and customer context are understood.
Can we start with our own domain?
Yes. The guided onboarding path begins with one organisation domain so the team can confirm DNS access, mail-platform context and the appropriate working model.
Can the partner model change later?
A different model can be discussed if responsibilities change. Any commercial or contractual change requires a separate agreement; this page does not promise automatic migration.
Does applying create an account?
No. The public application is reviewed before any account, role, domain or invitation is created.
Start with fit, then terms
Tell Vigil how your team works and which domain you want to assess first.